Refund Policy
Refund & Cancellation Policy
Last Updated: August 30, 2026 | Effective Date: August 30, 2026
Thank you for choosing SSC English PRO. This Refund and Cancellation Policy outlines the guidelines regarding purchases of the SSC Pro Pass or any in-app digital services.
1. Google Play In-App Purchase Refunds
All in-app purchases and subscription upgrades (such as Pro Pass ₹29) are processed exclusively through Google Play Billing. As such, Google Play's standard refund policies apply:
- Within 48 Hours: If less than 48 hours have passed since you made the purchase, you can request a refund directly through the Google Play Order History page.
- After 48 Hours: For technical failure, accidental duplicate billing, or unactivated passes, please contact our support team directly.
2. Duplicate Billing & Technical Issues
If you were charged multiple times for the same transaction due to a network glitch or if your Pro Pass failed to activate after a successful payment:
- Please send your Google Play Order Receipt (Order ID starting with GPA.XXXX-XXXX) to edupluscreation@gmail.com or WhatsApp at +91 7296821670.
- Our support team will verify the transaction and either manually activate your Pro Pass or initiate a full refund within 24 to 48 business hours.
3. Cancellation Policy
The Pro Pass is a one-time lifetime / duration access digital educational pass. There are no recurring auto-debit charges or hidden subscription fees unless explicitly opted into a recurring monthly tier.
Need Help with Billing or Refunds?
Reach out directly to our dedicated finance and support desk:
Helpline / WhatsApp: +91 7296821670
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